Welcome to JBF!
Shannon Wilburn, CEO & Co-Founder
Just Between Friends' CEO Shannon Wilburn co-founded the company back in 1997 as one of two moms in Tulsa, Oklahoma who wanted to save money on children's items while dressing their kids in the latest and greatest fashions. Together with her co-founder, Daven Tackett, she held a sale in her living room (complete with kitchen drawers for cash registers) that grossed slightly over $2,000. And she was thrilled! Since then, the concept has grown as has its reach—as now you can find JBF sales events across the country! But the road to success hasn't always been easy. In fact, growth has often brought many challenges and obstacles to overcome. That's nothing new to Shannon.
When her father went from oil company CFO to using a wheelchair and unemployed, 12-year old Shannon began to learn what it meant to live on a tight budget. Little did she know her newfound need for consignment shopping would later turn into a career that would help hundreds of thousands across the country. Now, she is able to help families make it through, too—and she still shops consignment, not because she has to, but because she loves saving money!
Now, she continues to oversee operations and work with her growing staff to support franchisees as they grow their business. Shannon also speaks across the country, encouraging those that would follow in her footsteps to work hard and dream big—because you never know what amazing things will happen! She enjoys time with her two children and husband of 24 years.
Erin Patrick • Franchise Administrator
Erin’s core responsibilities include administrative support of new and established franchise owners along with overseeing additional administrative areas of Just Between Friends. She keeps things running smoothly by processing paperwork, answering questions and connecting Franchise Owners with other Just Between Friends Support Systems. Born and raised in the Far East (Pittsburgh, PA), Erin came to Oklahoma in 1983 to attend Bible School...and never left. Having worked in politics for several years, Erin developed a love for working closely with the local community and a knack for helping sort through complex issues by building bridges to reach common ground. She and her husband have raised 6 (yes, 6!) kids and enjoy spending time with their 5 immensely-talented grandchildren. When she’s not assisting Just Between Friends franchise owners or “doing life” with family and friends, you will find Erin enjoying her vegetable and herb garden—writing her award-winning blog or snapping pics that capture her unique take on life in the fast lane. Erin@jbfsale.com
Cathy Williams • Director of Franchise Sales
Cathy, or Cat as we affectionately call her, works with those interested in purchasing Just Between Friends' franchises. She helps to develop territories, assist applicants and explore new market opportunities. She brings her years of expertise in the sales space where she learned to excel in customer service while making beautiful things happen for all those involved. She is an entrepreneur at heart, having spent much of her career working in "non-traditional" business settings to produce amazing results. Her bright outlook on life has helped her deal with the insanity of raising four kids, three of which are now off in the world with her last still at home in his senior year of high school (sigh). She and her husband love to do life together—whether that's by reading, shopping (her fave, not his), and staying active through running and skiing. Cat loves to travel and above all else, treasures time with family and friends. She is a make-it-happen, sunshine kind of person who will make sure you have what you need when you need it. If you are interested in purchasing a JBF Franchise, you will get the pleasure of talking with Cat! CathyWilliams@jbfsale.com
TIffany Davis • Accounting Manager
Tiffany's daily responsibilities include keeping all things with numbers squared away and the budget in line. Often found buried in spreadsheets full of columns of numbers, Tiffany oversees the financial aspects of the company. Tiffany was born in Waterloo, IA but raised in Broken Arrow, OK. She moved to Kansas for two years during her college years, then to Alva, OK for two years—only to return to her beloved current hometown of Broken Arrow with her husband, David. Tiffany and David went to high school together, but due to the large size of their high school, never met until they were three hours away in Alva, OK. Tiffany loves to coach youth fast-pitch softball and has had the privilege of coaching some of Oklahoma's finest softball players for the last nine years. She also loves spending time with her family, cooking out and watching Sooner football. After living so much of her life in land-locked Oklahoma, her dream is to retire to an exotic island. Aloha!. TiffanyDavis@jbfsale.com
Kami Snowbarger • Director of Product Communication, Safety & Recall Specialist
Kami works with JBF to keep our sales as safe as possible. She works with the Consumer Products Safety Commission to make sure our franchise owners and shoppers have the latest information on safety recalls and ever-changing product safety guidelines. Her vast knowledge of product recalls and attention to detail lead to her current position as she is passionate about keeping children safe. Kami is also an Oklahoma native who has lived in Jenks, Oklahoma most of her life. Kami's home can be found bustling with the energy that comes from life with her husband and two kids. She loves to spend her evenings unwinding on pinterest. Kami@jbfsale.com
Kathy Hanover • Design Online and Branding Coordinator
Kathy works with Just Between Friend's marketing software supporting franchise owners by approving marketing materials for publication and distribution. Her degree in Business Administration and keen eye for details help JBF stay looking pretty and typo-free. Her professional background includes work in the insurance industry and a college career as a paper proofer (and typist). Kathy's strong organization skills have also made her invaluable at area sales events where she keeps the most organized workroom you've ever seen. This has also served as a model for other sales looking to implement improved plans and processes. A Tulsa native, Kathy has been married for over a quarter of a century to husband Kevin and has two wonderful boys. She is very active in her church and also is active in Zumba, which is her secret fitness strategy to prepare for the upcoming wedding of her eldest son. KathyHanover@jbfsale.com
Dawn Pfannenstiel • Training and Support Manager
Dawn Pfannenstiel coordinates training for new Just Between Friends Franchise Owners as well as providing ongoing training and support for all JBF franchise owners—giving them the tools they need to effectively run their sales events. You typically can find Dawn on her phone offering technical expertise in the various JBF Systems or leaping tall buildings to respond quickly to owner e-mails. During her spare time she roots on the Colts, even though she has been transplanted to the Tulsa area. At her home headquarters, she keeps the wheels on the family bus moving with her husband, 2 kids and 2 cats. They are a sports-loving family that somehow keeps tabs on 7 fantasy football teams while running the kids to their various activities. When the SUV is not in chauffeur mode, Dawn enjoys working out, finding and sharing great deals with friends and family and sneaking a few minutes of relaxation through hunting down great apps to add on her phone (because you can never have too many fabulous apps!). Her mysterious background includes time in minor league sports, sign language interpretation, human resources and recruiting for a Big 5 accounting firm—until she found her true love for life, Just Between Friends. Dawn@jbfsale.com
Laura Staggs • Franchisee Care Coordinator
Laura provides one-on-one support—answering questions for our owners and making sure they have what they need to effectively run their sales events. With 12 years of experience running her own JBF events, Laura has the moxie and real-life experience owners need—specializing in communication and public relations. For 11 years Laura taught 4th grade and special education at the same time she was growing her JBF business. She hung up that teaching hat in 2009 to work her JBF businesses exclusively. She stays busy running 7 events each year while pursuing her first love—being a full-time mom to her 2 boys. When Laura is not busy helping out franchisees or running one of her sales events, you can find her hanging with her hubby and kids, playing softball, or enjoying the beauty of life—watching the big horizon skies from her favorite spot on the front porch. And her hidden talents? Laura throws a mean curveball and can whip up an amazing tortilla soup. Laura@jbfsale.com
Angela Lewallen • Administrative Assistant
Angela Lewallen handles projects for inside team support. On any given day, Angela handles many different tasks within the Corporate office—from running the JBF Company Store to exporting documantion to various Franchisees across the nation. If something administratively needs to get done in the office—Angela is your girl! Angela was born in Oklahoma and graduated from East Central High school. She has been married to the love of her life, Jason, for fourteen years. They have four sons that keep them on their toes! Before coming to JBF, Angela was first a stay-at-home mom before becoming a preschool teacher. She has consigned with Just Between Friends for nearly ten years. Angela loves spending time with her family, finding amazing bargains and now, being a part of the JBF Team! Angela@jbfsale.com
Shawna Wilfert • Emerging Franchisee Coach
Shawna Wilfert has been a JBF Owner since 2007, running the Top Achieving Midland/Odessa, Texas and Tucson Arizona events. She and her Dad, Danny, are the only father/daughter owner team in the franchise system. Those who participate in her sales love their family friendly environment and top-notch customer service. Shawna has grown her team building mindset and can-do coaching spirit through years of working in the world of sports at the University of Arizona, the National Senior Olympics and the NCAA. As JBF’s Emerging Franchisee Coach, Shawna will be working with new franchisees to help on board them during their first year as JBF franchisees. She will work with them to develop best practices with the goal of creating and executing successful consignment events to set the stage for their promising careers as a JBF franchise owners. When not working on JBF, she is busy raising her two daughters and following college sports as she is a huge fan. She LOVES cheering on her Arizona Wildcats. Shawna@jbfsale.com
Special Projects Team:
Dianne Davis
Dianne Davis supports Just Between Friends in the areas of marketing, meeting and event planning, and operations consulting. She has worked alongside Shannon in posturing the company for growth since 2000. Dianne's expertise comes from over twenty-five years of experience in Corporate America in the hospitality and travel industry where she worked in various management and marketing positions until she launched her own company in 2000. She also works with other small to large corporations, organizations and associations in the areas of event production, management consulting, marketing and public relations. Dianne's love for a challenge coupled with her strong industry relationships and never-say-die attitude make her a key component in her clients' success. She is a native Oklahoman and, though she loves traveling the world for both business and pleasure, she is always excited to come back home to family – Richard, three children, her precious grandbabies, Kennedi and Kinslee, and her two best wiener dogs, Cooper and Abby. DianneDavis@jbfsale.com
Autumn Lew
Autumn Lew serves Just Between Friends in the areas of Marketing, Communication Arts and Design. She utilizes her 25+ years of experience in the corporate and independent design worlds, working with the JBF Team to create messages that communicate the fun of mind-boggling savings to those who soon find the pure joy of retail alternatives. Autumn loves using words and art to reach people and make an impact. She runs Graphic Minion Studios in Stillwater, OK where she, her family (including their three big dogs) have settled after a history of traveling around the country (and before that, the world—Autumn was originally from Manila, Philippines). When she is not playing with her Mac toys, she loves reading, running and her newest hobby, deciphering the world of vegan cooking. Her goal in design is simple: Do more good. AutumnLew@jbfsale.com